ARTICLE 2. Access to Connected Vehicle Service [28220. - 28228.]

Cal. Vehicle Code - VEH 2.

in effect

Cal. Vehicle Code - VEH § 28220. Section 28220.

(a) A covered provider shall provide a process that includes a prominent and clearly visible link entitled “HOW TO DISCONNECT REMOTE VEHICLE ACCESS” on its internet website to complete both of the following transactions: (1) Submit a connected vehicle service request. (2) Obtain a new connected vehicle service account. (b) A covered provider shall ensure that all communications provided pursuant to this article are clear, concise, and written in accessible language. It is imperative that drivers, particularly those who are abuse survivors, receive support and clear guidance throughout the process for submitting a connected vehicle service request or obtaining a new connected vehicle service account.

Cal. Vehicle Code - VEH § 28222. Section 28222.

To enhance transparency and communication, the process to submit a connected vehicle service request or obtain a new connected vehicle service account shall be efficient, secure, user-friendly, and include all of the following features: (a) Upon submission of a connected vehicle service request or request to obtain a new connected vehicle service account, the covered provider shall automatically send a confirmation email to the driver, acknowledging the receipt of the request. This email shall contain a reference number for the request and an outline of the subsequent steps in the process. (b) Upon completing the review of the request, the covered provider shall inform the driver of the action taken, including, as applicable, whether a person’s access to connected vehicle service has been terminated, or if additional information or proof of legal possession of the vehicle is needed. This alert shall clearly state any relevant details or further actions required from the driver to complete a successful connected vehicle service request. (c) If a connected vehicle service request is approved, the covered provider shall provide the driver with a clear explanation and guidance on how to create their own connected vehicle service account, if applicable, to ensure that the driver can maintain control over the connected vehicle service once another person’s access to connected vehicle service has been terminated.

Cal. Vehicle Code - VEH § 28224. Section 28224.

(a) A driver shall demonstrate to a covered provider the authority to terminate a person’s access to connected vehicle service by providing both of the following: (1) The vehicle identification number. (2) Proof of legal possession of the vehicle, which may be a legal title to the vehicle, or a dissolution decree, temporary court order, or domestic violence restraining order that awards possession or exclusive use of the vehicle to the driver. A court order awarding sole possession or exclusive use of a vehicle shall take priority over a vehicle title showing joint ownership for purposes of this article. (b) A covered provider shall not require a driver to provide any proof of legal possession other than what is required in subdivision (a) to establish the authority to terminate a person’s access to connected vehicle service. (c) A covered provider shall not require a driver to take any action to terminate a person’s access to connected vehicle service other than what is set forth in this section, including, but not limited to, requiring any of the following: (1) Payment of a fee, penalty, or other charge to complete a connected vehicle service request. (2) Maintaining or extending the term of a connected vehicle service account. (3) Approval by any account holder, including, but not limited to, the named account holder, of the change in access. (4) An increase in the rate charged for the connected vehicle service. (d) A covered provider shall terminate a person’s access to connected vehicle service within two business days after the date of receiving a completed request from a driver who meets the requirements of this section.

Cal. Vehicle Code - VEH § 28226. Section 28226.

(a) If a covered provider terminated a person’s access to connected vehicle service in response to a connected vehicle service request, the covered provider shall not provide to the person any data or information regarding the driver, the vehicle, or any new connected vehicle service account that was generated after that person’s access to the connected vehicle service was terminated. (b) A covered provider shall ensure that all personal information provided during the process to terminate a person’s access to connected vehicle service is handled with appropriate security and privacy, adhering to relevant data protection laws and regulations. (c) A covered provider and any officer, director, employee, vendor, or agent thereof shall treat any information submitted by a driver pursuant to this article as confidential and shall comply with applicable privacy laws. (d) A covered provider shall not share information submitted by a driver pursuant to this article with any third party without the affirmative consent of the driver, unless sharing that information is required to effectuate a connected vehicle service request. (e) Nothing in this section shall preclude a covered provider from responding to a court order or warrant.

Cal. Vehicle Code - VEH § 28228. Section 28228.

The termination of connected vehicle service pursuant to this article shall not be deemed to impact legal ownership of a vehicle.

Source: CA Legislative Counsel Bulk DataURL: https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zipFetched: 6/27/2026