Section 14132.724.
Cal. Welfare and Institutions Code - WIC § 14132.724.
in effect(a)
On or before July 1, 2020, the department shall issue, and shall publish on its internet website, guidance for enrolled community clinics and other enrolled fee-for-service Medi-Cal providers, clinics, or facilities that are subject to Section 14132.723 in order to facilitate reimbursement for
services provided pursuant to Section 14132.723, whether those services are provided at a health facility, a shelter, the Medi-Cal beneficiary’s home, or any other location within the boundaries of the emergency proclamation for the state of emergency, as described in Section 8628.5 of the Government Code. This guidance shall include, at a minimum, all of the following information:
(1)
Instructions, including examples, describing how enrolled community clinics and other enrolled fee-for-service Medi-Cal providers, clinics, or facilities submit claims for telehealth or telephonic services, as described in Section 14132.723, to Medi-Cal beneficiaries located outside the premises of the enrolled community clinic or other enrolled fee-for-service Medi-Cal provider, clinic, or facility during or immediately following a state of emergency.
(2)
Direction to Medi-Cal managed care plans on paying any claims submitted in accordance with the guidance issued under this section, including that Medi-Cal managed care plans contracting with the department under the Medi-Cal program are responsible for ensuring their delegated payers comply with all applicable federal and state laws, regulations, contract requirements, and any department-issued guidance related to the provision of services by enrolled community clinics or other providers, clinics, or facilities during or immediately following a state of emergency.
(3)
(A)
Identification of services, provided during or immediately following a state of emergency, that may be provided solely through a telephonic visit, and identification of services that require
other forms of telehealth, such as a live, synchronous video interaction, asynchronous store and forward, or an interactive telecommunications system.
(B)
Identification of telephonic, facsimile, email, or remote patient monitoring devices that may be used and reimbursed as part of a Medi-Cal covered service, including, but not limited to, laboratory, x-ray, or physician services, subject to any required federal approvals or waivers sought under subdivision (d).
(4)
Policies for ensuring prompt payment of claims submitted by enrolled community clinics or other enrolled fee-for-service Medi-Cal providers, clinics, or facilities for services provided during or immediately following a state of emergency, including, but not limited to, the temporary waiver of documentation requirements
and streamlined billing or appeal processes for commonly owned entities.
(b)
For purposes of this section, the following terms have the following meanings:
(1)
“Asynchronous store and forward” has the same meaning as provided in Section 2290.5 of the Business and Professions Code.
(2)
“Immediately following” has the same meaning as provided in Section 14132.723.
(3)
“Interactive telecommunications system” has
the same
meaning as provided in Section 410.78 of Title 42 of the Code of Federal Regulations.
(4)
“Premises” has the same meaning as provided in Section 14132.723.
(5)
“Telehealth” has the same meaning as provided in Section 2290.5 of the Business and Professions Code.
(c)
The department shall seek federal approval of any necessary state plan amendments or waivers to implement this section, including, but not limited to, any demonstration program or similar opportunities
allowing a telephonic visit to be used as a substitute for other forms of telehealth, such as synchronous video interaction, asynchronous store and forward, or an interactive telecommunications system.
(d)
Notwithstanding Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of Title 2 of the Government Code, the department may implement, interpret, or make specific this section by means of all-county letters, plan letters, plan or provider bulletins, or similar instructions, without taking regulatory action. The department shall adopt regulations by January 1, 2024, in accordance
with the requirements of Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of Title 2 of the Government Code.
References
referencesCal. Government Code - GOV § 8628.5.
referencesCal. Business and Professions Code - BPC § 2290.5.
referencesCal. Government Code - GOV § 11340.
referencesCal. Welfare and Institutions Code - WIC § 14132.723.
referencesCal. Welfare and Institutions Code - WIC § 410.78.
Source: CA Legislative Counsel Bulk DataURL: https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zipFetched: 6/27/2026