Ind. Code § 4-6-9-1 Creation
Sec. 1. (Division) There is created in the office of the Attorney General a division of consumer protection, hereinafter referred to as the "division."
Formerly: Acts 1971, P.L.22, SEC.1.
Ind. Code ch. 4-6-9
Ind. Code ch. 4-6-9
in effectInd. Code § 4-6-9-2 Director of division
Sec. 2. (Division: Director) The Attorney General shall appoint a director of the division at a salary to be approved by the State Budget Agency.
Formerly: Acts 1971, P.L.22, SEC.1.
Ind. Code § 4-6-9-3 Staff; student work-study programs
Sec. 3. (Division: Staff) The Attorney General shall furnish such staff assistance to the division as is necessary to promptly discharge its duties, and the division may participate in student work-study programs.
Formerly: Acts 1971, P.L.22, SEC.1.
Ind. Code § 4-6-9-4 Powers and duties; telephone sales solicitation information
Sec. 4. (a) The division has the following powers and duties:
(1) The power to investigate any written consumer complaint made by a nonmerchant arising from a transaction between a merchant as defined in the Uniform Commercial Code and a nonmerchant concerning sales, leases, assignments, awards by chance, or other dispositions of goods, services, or repairs, and intangibles to a person for purposes that are primarily personal, familial, household, charitable, or agricultural, or a solicitation to supply any of the above things. When a consumer trades in or sells a motor vehicle to another consumer or nonconsumer, the consumer shall be considered to be a nonconsumer and shall be subject to the provisions of this chapter. The division shall have no jurisdiction over matters concerning utilities subject to regulation by the utility regulatory commission or by an agency of the United States except that the provisions of subdivision (5) shall apply and except as provided in IC 8-1-29.
(2) For complaints filed after August 31, 1984, the duty to ascertain from the consumer whether the consumer consents to public disclosure by the division of the filing of the complaint, including the consumer's identity and telephone number, if any.
(3) The duty to notify the merchant of the nature of the complaint by written communication and request a written reply.
(4) Upon receipt of reply, the duty to act as mediator between the parties and attempt to resolve all complaints in a conciliatory manner. The director of the division and the attorney general have discretion whether to mediate complaints involving a de minimis amount of money.
(5) If no reply is received or if the parties are unable to resolve their differences, and no violation of federal or state statute or rule is indicated, the duty to provide the complainant with a copy of all correspondence relating to the matter.
(6) Whenever a violation of a state or federal law or administrative rule is indicated, the duty to forward to the appropriate state or federal agency a copy of the correspondence and request that the agency further investigate the complaint and report to the division upon the disposition of the complaint.
(7) The power to initiate and prosecute civil actions on behalf of the state whenever an agency to which a complaint has been forwarded fails to act upon the complaint within ten (10) working days after its referral, or whenever no state agency has jurisdiction over the subject matter of the complaint.
(8) The power to investigate a complaint against a temporary health care services agency licensed under IC 16-52.
(b) All complaints and correspondence in the possession of the division under this chapter are confidential unless disclosure of a complaint or correspondence is:
(1) requested by the person who filed the complaint;
(2) consented to, in whole or in part, after August 31, 1984, by the person who filed the complaint;
(3) in furtherance of an investigation by a law enforcement agency; or
(4) necessary for the filing of an action by the attorney general under IC 24-5-0.5.
(c) Notwithstanding subsection (b), the division may publicly disclose information relating to the status of complaints under subsection (a)(3), (a)(4), (a)(5), (a)(6), and (a)(7).
(d) Except for a residential telephone number published in the most recent quarterly telephone sales solicitation listing by the division under IC 24-4.7-3 and except as provided in subsection (e), all consumer information provided for the purposes of registering for or maintaining the no telephone sales solicitation listing is confidential.
(e) The name, address, and telephone number of a registrant of the most recent quarterly no telephone sales solicitation listing may be released for journalistic purposes if the registrant consents to the release of information after June 30, 2007.
Formerly: Acts 1971, P.L.22, SEC.1. As amended by P.L.12-1984, SEC.1; P.L.17-1985, SEC.2; P.L.23-1988, SEC.1; P.L.18-1997, SEC.1; P.L.92-1998, SEC.1; P.L.49-2003, SEC.1; P.L.136-2007, SEC.2; P.L.215-2016, SEC.48; P.L.149-2023, SEC.1.
Ind. Code § 4-6-9-4.5 Temporary health care services agencies; division director powers and duties; complaints
Sec. 4.5. (a) The director shall do the following:
(1) Investigate a complaint made to the division concerning a temporary health care services agency (licensed under IC 16-52) and determine whether the complaint is substantiated.
(2) Notify the temporary health care services agency (licensed under IC 16-52) of the filed complaint and substance of the complaint.
(3) Subpoena witnesses and compel the production of information if necessary in the investigation of the complaint.
(4) Notify the complainant, the Indiana department of health, and the temporary health care services agency (licensed under IC 16-52) of the director's findings concerning the complaint and that if any remedies or violations are found, that the Indiana department of health has the duty to take action concerning a substantiated complaint, including overseeing any negotiations against the parties.
(b) If the director determines that prosecution of the temporary health care services agency (licensed under IC 16-52) is warranted and the Indiana department of health has not negotiated a settlement between the parties during the period of thirty (30) days after the director has notified the Indiana department of health concerning the director's findings, or if the Indiana department of health informs the director of the intent not to take further action on the matter, the director may report the findings to the attorney general for consideration of prosecution if the director believes disciplinary action is warranted. The attorney general shall consult with the Indiana department of health if the attorney general determines to prosecute the case.
(c) The director may grant, upon the request of the Indiana department of health, a twenty (20) day extension of the time required under subsection (b).
(d) All complaints filed under this section are confidential until the attorney general files notice with the Indiana department of health to prosecute the temporary health care services agency (licensed under IC 16-52) concerning the complaint. The division and the Indiana department of health may only disclose information concerning the complaint if required by law or requested by a law enforcement agency with jurisdiction and as part of an investigation.
As added by P.L.149-2023, SEC.2.
Ind. Code § 4-6-9-5 Repealed
Formerly: Acts 1971, P.L.22, SEC.1. Repealed by Acts 1978, P.L.6, SEC.36.
Ind. Code § 4-6-9-6 Legislative recommendations
Sec. 6. The division shall make legislative recommendations to the legislative council for transmittal to the general assembly. The recommendations must be in an electronic format under IC 5-14-6.
Formerly: Acts 1971, P.L.22, SEC.1. As amended by P.L.28-2004, SEC.30.
Ind. Code § 4-6-9-7 Educational program; deceptive sales practices; federal funds
Sec. 7. (Consumer Educational Programs) The division shall initiate and maintain an educational program to inform consumers of deceptive sales practices and shall be designated by the Governor as the state agency for the receipt and administration of federal funds for the purposes of consumer protection activity.
Formerly: Acts 1971, P.L.22, SEC.1.
Ind. Code § 4-6-9-7.5 Educational program; breach of the security of data; prevention and mitigation
Sec. 7.5. The division may initiate and maintain an educational program to inform consumers of:
(1) risks involved in a breach of the security of data; and
(2) steps that the victim of a security breach should take to prevent and mitigate the damage from the security breach.
As added by P.L.136-2008, SEC.1. Amended by P.L.137-2009, SEC.1.
Ind. Code § 4-6-9-8 Adoption of rules; review
Sec. 8. (a) The division may adopt rules under IC 4-22-2 relating to statutes enforced by the division.
(b) A member of the division's staff who actively participates in the adoption of a rule under this section may not conduct the review of that rule required by IC 4-22-2-32.
As added by P.L.24-1989, SEC.1.
Source: Open US Law by Vaquill AI (CC BY 4.0)URL: https://iga.in.gov/laws/2026/ic/titles/4Fetched: 10/17/2026