Policies concerning inmates' use of telephones - excessive rates prohibited - transparency of communications services in correctional facilities - report - definitions
C.R.S. § 17-42-103
in effect17-42-103. Policies concerning inmates' use of telephones - excessive rates prohibited - transparency of communications services in correctional facilities - report - definitions. (1) The department shall provide voice penal communications services to persons in the department's custody and who are confined in a correctional facility or private contract prison under contract with the department. The department may supplement voice penal communications services with other penal communications services, including, but not limited to, video communication and electronic mail or messaging services. In administering the use of penal communications services, the department shall not receive any revenue, including commissions or fees.
(1.5) In administering the use of penal communications services pursuant to subsection (1) of this section, access to penal communications services must not be limited beyond what is necessary for routine facility operations. The department shall provide penal communications services, excluding video calls or electronic mail or messaging, free of charge to the person initiating and the person receiving the penal communications service, and implement the provision of free penal communication services, excluding video calls or electronic mail or messaging, according to the following timeline:
(a) Beginning September 1, 2023, through June 30, 2024, the department shall cover twenty-five percent of the total penal communications costs;
(b) Beginning July 1, 2024, through June 30, 2025, the department shall cover thirty-five percent of the total penal communications costs; and
(c) Beginning July 1, 2025, and thereafter, the department shall cover one hundred percent of all penal communication costs.
(2) As used in this section, unless the context otherwise requires:
(a) "Commission" means any form of monetary payment, thing of value, in-kind payment, gift, exchange of services or goods, fee other than for direct cost recovery, or technology allowance paid to a correctional facility or other government entity by a penal communications service provider.
(b) "Correctional facility" means any building, structure, enclosure, institution, or place, whether permanent or temporary, fixed or mobile, where persons are or may be lawfully held in custody or confined and that is operated by a city, county, city and county, state government, or private entity, including but not limited to a jail or prison.
(c) "Fee" means any amount of money charged to a person for the use of penal communications services in addition to rates. A fee includes extra charges for initiating a call, opening an account, having an account, funding an account, inactivity, closing an account, getting a refund, or receiving a paper bill.
(d) "Penal communications service provider" means a person or company that provides penal communications services.
(e) "Penal communications services" means communications services, including but not limited to telephone, video, or electronic mail or messaging services provided to a correctional facility for use by end users.
(f) "Quarter" means the period of time between the reporting dates of January 1, April 1, July 1, and October 1 of each year.
(g) "Rate" means any predetermined per-minute cost set by the penal communications service provider for the use of penal communications services.
(h) "Revenue" means the money collected from users of communications services.
a correctional facility for use by end users.
(f) "Quarter" means the period of time between the reporting dates of January 1, April 1, July 1, and October 1 of each year.
(g) "Rate" means any predetermined per-minute cost set by the penal communications service provider for the use of penal communications services.
(h) "Revenue" means the money collected from users of communications services.
(i) "Underlying carrier" means a communications service provider that contracts with a penal communications service provider that has entered into a contract to provide communications services to a correctional facility.
(3) (a) Each penal communications service provider shall maintain the records and data specified in this subsection (3)(a) for each correctional facility to which it provides penal communications services. A communications service provider that serves as an underlying carrier is not required to maintain or produce the records and data specified in this subsection (3)(a). On or before January 1, 2022, each penal communications service provider shall submit such records and data in a report to the public utilities commission within fourteen days after the end of each quarter. Except as provided in subsection (3)(b) of this section, the quarterly reports submitted pursuant to this subsection (3)(a) must include:
(I) A copy of the existing contract between the penal communications service provider and the government entity to provide penal communications services to persons in custody in a correctional facility;
(II) The total number of calls made from the correctional facility using the service;
(III) The total minutes for calls made from the correctional facility using the service;
(IV) The revenue collected by the penal communications service provider for providing the services;
(V) A summary of all commissions paid to the correctional facility or any other government entity by the penal communications service provider;
(VI) A copy of the penal communications service provider's unclaimed funds policy;
(VII) The rates charged by the penal communications service provider to persons in custody making telephone calls to persons not in custody, including any rates charged for:
(A) The first minute of an in-state call;
(B) Minutes subsequent to the first minute of an in-state call;
(C) The first minute of an out-of-state call; and
(D) Minutes subsequent to the first minute of an out-of-state call;
(VIII) All fees charged to persons in custody making telephone calls to persons not in custody, including fees charged to:
(A) Initiate a call;
(B) Deposit money into the incarcerated person's account for communications services;
(C) Open, maintain, fund, or close an account with a penal communications service provider;
(D) Receive a refund from a penal communications service provider;
(E) Receive a paper bill from a penal communications service provider; and
(F) Make payments to the penal communications service provider through a third-party company; and
(IX) The total number of consumer complaints related to video quality.
(b) A penal communications service provider is not obligated to provide the public utilities commission with each specific record or data required by subsection (3)(a) of this section if the specific record or data has not changed since the report was submitted in the previous quarter.
(4) No later than thirty days after receipt of the information required by subsection (3) of this section, the public utilities commission shall publish such information on its website in a format that is accessible by the public.
(5) (a) Starting on January 1, 2022, rate caps established by the federal communications commission apply to all in-state debit, prepaid, and collect calls to or from a correctional facility.
y days after receipt of the information required by subsection (3) of this section, the public utilities commission shall publish such information on its website in a format that is accessible by the public.
(5) (a) Starting on January 1, 2022, rate caps established by the federal communications commission apply to all in-state debit, prepaid, and collect calls to or from a correctional facility.
(b) To ensure accountability for potential predatory practices by penal communications service providers and to determine the quality of calls to and from correctional facilities, the public utilities commission shall conduct trial tests on a statistically valid sample of penal communications services, document the test results and any subsequent remedial actions taken by the public utilities commission or the penal communications service providers, and consolidate the information into an annual written report published on its website in a format that is accessible by the public.
(c) The public utilities commission shall comply with the following steps when conducting trial tests of penal communications services:
(I) Tests must include trial telephone calls to staff phone numbers not already in the provider's system;
(II) Tests must be conducted biannually to monitor the cost and quality of calls, including how the penal communications service provider is charging and addressing consumer complaints regarding poor quality calls, including dropped calls; and
(III) Tests may be conducted remotely. All correctional facilities shall cooperate with the public utilities commission in conducting tests of penal communications services.
(d) Penal communications service providers shall include the following language prominently on their website: "The public utilities commission (PUC) gives consumers the opportunity to file informal complaints about problems with the communications services that the PUC regulates. Complaints can be filed through https://puc.colorado.gov".
(e) Nothing in this subsection (5) limits or restricts the public utilities commission's authority to regulate rates and charges, correct abuses, or prevent unjust discrimination.
Source: Open US Law by Vaquill AI (CC BY 4.0)URL: https://leg.colorado.gov/sites/default/files/images/olls/crs2024-title-17.docx#17-42-103Fetched: 10/6/2026