(Effective July 1, 2027) Customer service requirements

Va. Code Ann. § 6.2-2257
in effect
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Each licensee in operation shall provide users live customer service during all operating hours and including the hours between 8 a.m. and 10 p.m. each day. A customer service toll-free phone number shall be displayed on each virtual currency kiosk or screen. 2026, cc. 654 , 655 .
Source: Open US Law by Vaquill AI (CC BY 4.0)URL: https://law.lis.virginia.gov/vacode/6.2-2257/Fetched: 10/17/2026

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