Section 53055.
Cal. Government Code - GOV § 53055.
in effectEach cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:
(a)
Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.
(b)
Customer telephone and office hours; procedures for billing, charges, refunds, and credits.
(c)
Procedures for termination of service.
(d)
Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.
(e)
Complaint procedures and procedures for bill dispute resolution.
Source: CA Legislative Counsel Bulk DataURL: https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zipFetched: 6/27/2026